Cookies help us deliver the best experience on our website. By using our website, you agree to our use of cookies Dismiss

 

Remote Services via Vessel Insight apr 3

Due to increasing demand for remote support and services to the maritime industry, KONGSBERG has made its Remote Services solution available to customers using Vessel Insight.

Kongsberg Maritime has announced an integrated strategy to deliver remote, targeted training for its customers.

A new high-speed mobile broadband service for vessels, the RG (remote guidance) 300 is delivering remote guidance and mobile network coverage to facilitate cost-efficient and safe service missions onboard vessels.

shipznet RG 300 is a mobile 4G/LTE solution with 300 Mbit/sec and coverage up to 60km ship to shore. It has been specifically developed for maritime use. The connectivity provided by RG 300 allows the exchange of photos, videos, technical drawings or to retrieve spare part catalogues. Direct video conferencing with qualified personnel is also possible.

Using the shipznet solution, service employees are able to use mobile broadband connectivity in the engine room via mobile phone, tablet, laptop, or any mobile device. This can significantly shorten the on-site service calls as employees do not have to be on deck to use their mobile phones for finding the answers to technical questions they have.

According to shipznet, waiting time for feedback, because no specialist is available in the office, should not be underestimated. shipznet RG 300 enables remote communication by specialists in the headquarters. This means that experts do not always have to be present for the service operations on site. According to shipznet, experts are expensive and difficult to obtain and in many cases service employees are “instructed” remotely by the experts.

The system enables service staff to operate far inside the ship while being connected to remote experts and engineers on shore.  This is especially important in today’s current climate with COVID-19 affecting business as usual. With service travels currently limited or impossible due to health concerns, shipznet RG 300 service experts can help remotely look deep inside a ship without travelling. 

shipnetz’s RG 300 solution is currently in use at some large service companies. It is delivered in a small suitcase with handy size format. The construction of the 4G / LTE antenna with a range of up to 60km ship to shore and the router with 300 Mbit / sec. is possible within 15 minutes, according to shipznet.

The purchase of the shipznet RG 300 will reportedly pay for itself after a single service call.

The Marlink Group company Telemar, which is dedicated to Bridge Electronics, onboard services and maintenance, has enhanced its remote support capabilities within the recently launched BridgeLink solution.

Thursday, 05 December 2019 15:45

Digimark’s virtual remote guidance solution

Sponsored by Digimark

Digimark’s solution, based on smart glasses, is able to share information between field service operators and support departments. This increases productivity and customer satisfaction, resulting in decreased costs and increased revenue.

Joomla SEF URLs by Artio

Newsletter

Digital Ship magazine provides the latest information about maritime satellite communications technology, software systems, navigation technology, computer networks, data management and TMSA. It is published ten times a year.

 

Address:
Digital Ship Ltd
Digital Ship - Digital Energy Journal
39-41 North Road
London
N7 9DP
United Kingdom

Copyright © 2019 Digital Ship Ltd. All rights reserved           Cookie Policy         Privacy Policy