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Harris CapRock agrees 34-ship cruise VSAT deal

Harris CapRock Communications has signed a five-year agreement with cruise operator Royal Caribbean Cruises to provide communication services onboard its fleet of 34 ships across the Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands.

The hybrid communications set-up will feature a fully managed, end-to-end VSAT service as well as a terrestrial communications element, to enable access to Royal Caribbean's corporate network and business applications, as well as broadband internet and telephony services.

The system will combine Ku-band and C-band VSAT with shore wireless connectivity, so that the ships can switch from one preferred platform to another, maximising service availability and avoiding downtime.

Harris CapRock says that each ship will be equipped with two or three stabilised VSAT antenna systems.

"At Royal Caribbean, our goal is for guests to have the best experience possible while vacationing on our ships," said Bill Martin, vice president and chief information officer, Royal Caribbean Cruises Ltd.

"An important part of that experience is the communications service made available to them and making sure it performs above their expectations. We set a goal to change the market expectations for onboard communications, and with Harris CapRock's innovative solution, our guests will be able to remain connected with friends and family onshore in ways not possible on any other cruise ship."

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Digital Ship magazine provides the latest information about maritime satellite communications technology, software systems, navigation technology, computer networks, data management and TMSA. It is published ten times a year.


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