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Harris CapRock wins 100-ship Carnival VSAT contract

Harris CapRock Communications has signed a five-year contract with Carnival Corporation to provide communications services on board more than 100 cruise ships in its 10 cruise line brands.

Harris will deploy a fully managed, end-to-end VSAT system utilising the latest generation of iDirect technology, via a hybrid C- and Ku-band solution. Carnival will also receive equipment, installation, maintenance, service and 24/7 monitoring and support from Harris' Customer Support Centres as part of the deal.

Transition and installation work will occur globally in various ports, spanning across the United States, Bahamas, Europe, South America, Australia and Singapore.

"At Carnival, our most important goal is to give our guests a great experience. For many of our guests, this means staying connected by phone and internet, even when they're on our ships in the middle of the sea," said Richard Ames, senior vice president of business services, Carnival Corporation.

"Providing connectivity has been an important part of the Carnival experience, and with (this) agreement, we look forward to continuing to provide our guests with a high level of connectivity. We know our guests get excited about creating great memories on our cruises, and if they can't wait to get home to share photos and stories, we're happy to make it possible for them to call, text, e-mail and tweet from the middle of the ocean."

Each ship will be equipped with stabilised antenna systems to provide bandwidth levels higher than what was previously delivered to each fleet, in line with new service requirements set by Carnival for its guests and crew, as well as for new entertainment solutions across the 10 cruise line brands.

"This agreement solidifies Harris and Carnival's long-lasting communications partnership and enables guests and crew on board to connect with their friends, family and businesses - no matter where they are cruising around the world," said Tom Eaton, president, Harris CapRock.

"By teaming with Harris as its communications partner, Carnival has the backing of an industry-leading business and global infrastructure that ensures we are here to meet their communication needs at all times, no matter where its ships are traveling."

Carnival's 10 cruise line brands include AIDA Cruises, Carnival Cruise Lines, Costa Cruises, Cunard Line, Holland America Line, Ibero Cruises, P&O Cruises, P&O Cruises Australia, Princess Cruises and Seabourn Cruise Line.

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