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ABB launches Integrated Operations Centre in Singapore

The new Centre aims to improve services in different time zones The new Centre aims to improve services in different time zones

ABB is opening a new Integrated Operations Centre in Singapore, the third facility of its type, which will allow the company’s engineers to ‘follow the sun’ and move towards the provision of remote support around the clock.

{mprestriction ids="1,2"}Typically, at the end of the working day, the Singapore Centre will handover to colleagues in Norway and Finland and this process will continue across the globe when a new Integrated Operations Centre is opened in the US later this year.

Sensors and software onboard an ABB-equipped ship send equipment and performance data via satellite link to the Integrated Operations Centres, to allow ship owners, in collaboration with ABB staff, to monitor the performance of their fleets.

At the Centres, ABB can analyse data and work with the ship’s onboard and shore-side teams to plan maintenance and troubleshoot any incidents that arise.

“The opening of the new Integrated Operations Centre in Singapore will ensure the very best service for our clients,” said Mahesh Krishnappa, VP local business unit manager for ABB’s marine and ports business in Singapore.

“Our service engineers are available 24/7 but there are clear benefits for customers when they can speak to an engineer who is working during regular working hours with a ship’s data in front of them.”

ABB says that it can currently connect to around 600 ships from its Integrated Operations Centres.{/mprestriction}

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