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COSCO back online after ransomware attack Featured

COSCO has released a statement confirming that all of its communication channels, including telephone, e-mail, and electronic data exchange, have been restored following a network breakdown reported on July 25th as the result of an apparent ransomware attack.

{mprestriction ids="1,2"}“We are working at full stretch to process all the service requests received previously, and the service response is expected to be back on track within this week,” the company said in a statement on July 30th confirming restoration of services.

“Global networks of COSCO Shipping Lines are safe and stable, and our global business operations are steady and orderly.”

The network security issue was initially detected in the Americas region, forcing the company to take “proactive measures to isolate internal networks to carry out technical inspections on (a) global scale”, before bringing networks outside the Americas back online that same day as investigations continued.

Contingency measures enacted by COSCO included the creation of online booking procedures using Yahoo e-mail addresses to communicate with affected customers and stakeholders during the shutdown.

The company says that, while its internet phone service and company e-mail system is now operating as normal, its Yahoo mail address will be kept live to maintain service continuity, and customers will not need to resend mails sent to the Yahoo accounts.{/mprestriction}

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