“We have looked very carefully into what we provide in terms of services and support and how we provide it,” said Giampiero Soncini, CEO of SpecTec.
“We have made some significant improvements to our product support services, in order to ensure that our customers experience not only improved service delivery but also an improvement in the effectiveness of AMOS within their daily business.”
The new services aim to assist those who already work with AMOS and related solutions in optimising their software usage.
These users will have access to SpecTec product managers, software architects and business analysts, and will have the opportunity to talk to them about any issues or concerns they have relating to the software.
The services will be provided through webinars and web conferences, which SpecTec clients can subscribe to using an online subscription form available on the SpecTec website.
The company says that it also plans to include new software releases in the online product support service. The Product Development department at SpecTec has planned new releases for both AMOS and AMOS2 during 2013.