{mprestriction ids="1,2"}ISWAN is run by a multilingual team offering 24-hour assistance year-round, who have helped nearly 10,000 seafarers of 86 different nationalities in the last year. The organisation hopes to build on those numbers through the greater visibility that will be offered by the web portal.
The website can be viewed in nine different languages and provides a number of ways for seafarers and their families to get in touch, including by telephone, e-mail, Skype, text message and a Live Chat feature.
ISWAN’s own data shows that seafarers have preferred to contact the helpline by mobile devices over the internet, so the website is optimised for mobile use.
Seafarers can also access general information about common issues raised to the SeafarerHelp team via the site, along with downloadable resources providing guidance on health and wellbeing.
In addition, ISWAN's Seafarer Centre Directory is available on the website, which helps seafarers find the nearest facilities for various amenities in port.{/mprestriction}
