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Seafarer helpline adds WhatsApp access

SeafarerHelp, a free confidential helpline for seafarers around the world run by the International Seafarers Welfare and Assistance Network (ISWAN), can now be contacted using mobile messaging app WhatsApp, the organisation has announced.

{mprestriction ids="1,2"}ISWAN says the move is part of a drive to remove communication barriers for seafarers seeking help, as it looks to offer a variety of options for seafarers of different nationalities to contact SeafarerHelp.

WhatsApp uses smartphone internet connectivity to send messages and make calls, meaning that SMS fees and calling charges can be avoided if prohibitive. ISWAN notes that SeafarerHelp will always call seafarers back if they have no internet connection and are only able to phone.

SeafarerHelp can be contacted via WhatsApp on +44 (0)7909 470732, with the SeafarerHelp team online on WhatsApp from Monday to Friday between 8am and 6pm (UK time). Any messages received outside these hours will be responded to within the monitored times. All other contact methods for SeafarerHelp remain available 24 hours a day.{/mprestriction}

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