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Maersk moves closer to normal operations after cyber attack

Maersk has confirmed that all vessels are sailing, online booking processes are accessible, and all APM terminal locations are operational as it works towards resuming full operations following the June 27 cyber-attack that caused a widespread shutdown of its Group IT systems.

{mprestriction ids="1,2"}The company’s online shipping portal at My.MaerskLine.com has been reopened and can be used for digital bookings and submission of shipping instructions, as well as for access to Verified Copies and Bills of Lading. Further functions are expected to be restored in the coming days, Maersk said, with the portal already back to operating at normal traffic levels.

The Group has also wished to reassure any recipients of communications from its offices that its overriding goal is getting back to safe operations, and confirmed that there has been no evidence to suggest that mail received from the ‘@Maersk.com’ domain contains unsafe content.

All impacted APM Terminals are open, with operations said to be stabilising while productivity is increasing. The Maasvlakte II terminal in Rotterdam is open for export and import operations via the gate and expects to initiate vessel and rail operations on Thursday.

The company notes that it is making progress in restoring its container ‘track&trace’ functionality, as well as getting all booking systems and other customer facing applications back online, as it works through the backlog of bookings that has built up since the attack.

“We are aware of the inconvenience caused to our customers and partners and ask for continued understanding as we deploy all relevant resources to keep the cargo flowing with as little disruption as possible while working towards a normal state of business,” Maersk said, in a statement.

“As opposed to previous communication, at this point we understand the source to be a virus also called ‘Not Petya’. We cannot comment further while we continue the investigations into the source of the attack in co-operation with our partners and agencies.”{/mprestriction}

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