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ShipServ restructures organisation

ShipServ reports that it has restructured its business to create two new divisions, respectively focusing on ‘Solutions’ and ‘Customer Engagement and Service Operations’.

{mprestriction ids="1,2"}The Solutions division will be run by chief solutions officer Henrik Hyldahn, while Silvia Lam Ihensekhien, ShipServ’s chief service delivery officer, will head up the Customer Engagement and Service Operations division. Both report into Kim Skaarup, chief executive officer.

The new Solutions division will focus on collaborating with stakeholders across the entire value chain around vessel optimisation, working consultatively with customers, partners and specialist vendors within the industry to extend and add to ShipServ’s existing software functionality.

“The pace of change and the challenges facing shipowners and operators have never been greater. By establishing these two new divisions our aim is to build closer relationships with our customers, working with them to fully understand their pressure points so that solutions can be created that tangibly help them, and to do this at a quicker pace,” said Mr Hyldahn.

“We fully recognise that to deliver the ultimate value for our customers, we must widen the scope of our partnerships and develop an even broader ecosystem founded on transparency and collaboration with multiple partners.”

The Customer Engagement and Service Operations division will focus on supporting customers, engaging with them to roll out new systems and proactively making continuous improvements in line with their specific requirements.{/mprestriction}

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