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ABB increases remote support services

ABB apr 8

ABB is offering increased remote assistance to vessels as the demand for such support rises during the COVID-19 outbreak.

{mprestriction ids="1,2"} With a network of 800 service engineers in 40 locations worldwide, ABB is, wherever possible, assisting customers on site, from units closest to the vessel’s operation and in line with governmental measures. When on-site support is not feasible due to travel restrictions, ABB’s pool of experienced local service engineers has been made available to help crews remotely, with additional technical guidance from ABB Ability Collaborative Operations Centres situated around the globe.

Key to this approach is an integrated global network of centres and services that can take care of the full scope of ABB systems onboard vessels from afar. ABB experts monitor onboard systems, coordinate equipment diagnostics and offer maintenance services 24/7 from eight ABB Ability Collaborative Operations Centres around the globe.

Furthermore, responding to customer requests, ABB has also introduced a basic level solution that enables secure access to onboard systems from ashore and enhanced digital support for crews.

“We are taking all possible steps to help our customers through this challenging period. Providing 24/7 care to ships sailing around the world with onboard and remote services is an integral part of our ‘Electric. Digital. Connected.’ approach,” said Juha Koskela, managing director, ABB Marine & Ports. “We are committed to assisting vessels globally, while putting the health and wellbeing of our employees, customers and partners first.” {/mprestriction}

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