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LR increases remote services and support

Lloyd’s Register (LR) has increased its remote survey offerings to support the accelerated transition to remote services that is occurring due to the spread of COVID-19.  

{mprestriction ids="1,2"} LR has offered remote survey capability for many years and in recent months, requests for remote services have increased as access to ships and assets in many parts of the world has become more challenging.

The new remote survey team, comprising dozens of dedicated subject matter experts, are located in key marine and offshore hubs around the world; including Rotterdam, Hamburg, Bremerhaven, Copenhagen, Piraeus, Cadiz, Southampton, Hull, Houston, Miami, Kobe, Yokohama, Guangzhou, Seoul, Dubai and Singapore. The team is charged with delivering complex remote surveying capability to support client requests which not only address the immediate challenges, but also ensure a systematic and repeatable approach for the future of surveillance activities.

LR’s remote services are technology agnostic, and provide an adaptable process to the specific requirements and preferences of its partners. LR can also provide the advanced “LR Remote App” for clients who do not have a preferred technology to provide the services. The LR Remote app enables survey requests to be coordinated and channelled to LR’s global surveyor network. The simple to use app allows crew members to livestream and telestrate on video and audio with an LR technical specialist and other relevant parties, such as a flag representative.

“At LR, Remote is about making our people, our expertise and our solutions available remotely as well as physically. Technology is an enabler, but the value continues to be our human expertise and experience. It’s not about relaxing requirements, it’s about adapting and embracing what the digital age empowers us to achieve to provide the equivalence of services remotely. I am so excited to see LR leading the way to keep our clients and the sectors we serve moving,” said James Forsdyke, marine & offshore head of product management.

LR marine & offshore director Nick Brown said: “Classification Societies are collectively witnessing accelerated demand for remote surveys, transitioning the way we all provide our services. LR is leading this acceleration through our strengthened remote support, and our dedicated remote survey champions will ensure that our clients work with the people they know and trust as they explore this capability and drive our industry forward.”

Given the increase in demand for remote surveys and the necessity of keeping supply chains operating, LR has confirmed that it is collaborating with flag states, regulators and other industry partners to drive consistency for remote working practices across the marine and offshore industries to ensure that its services provide a long-term benefit to its clients and the industry. {/mprestriction}

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